Common issues

This is normal. Stake activation takes until the end of the current Solana epoch, which can be up to ~2 days. Check the current epoch progress on Solana Beach to estimate when it will flip to Active.

If your stake has been Activating for more than 4 days, please contact support.

Double-check that you’re entering the correct passphrase — the one you chose when you created your account (not your login password).

If you’ve entered the wrong passphrase several times and your account is locked, check your email for a verification message. Complete the email verification to re-enable passphrase attempts.

If you’ve forgotten your passphrase entirely, you will need your recovery phrase. See Passphrase security for next steps.

Your passphrase cannot be reset — it is not stored by this service. To access your wallet, you need your 12-word recovery phrase.

With your recovery phrase, you can open your wallet in any Solana wallet app, such as Phantom or Solflare. Your SOL and stake accounts are on-chain and belong to that key, whichever app you use. (This service can’t import a recovery phrase yet.) Some wallet apps don’t show staked SOL — if yours doesn’t, contact support and we’ll walk you through withdrawing it. We will never ask for your recovery phrase.

If you have lost both your passphrase and your recovery phrase, your funds cannot be recovered by anyone. This is a fundamental property of non-custodial wallets.

Check the following:

• Insufficient balance: Staking requires a small SOL balance for the transaction fee (~$0.01) plus a rent reserve (~0.002 SOL). Make sure you have enough SOL in your wallet beyond the amount you want to stake.
• Network congestion: Occasionally the Solana network is congested and transactions fail. Try again after a minute or two.
• Wallet connection dropped: If you’re using a connected wallet, refresh the page and reconnect your wallet, then try again.

If the transaction is still failing, contact support with any transaction ID or error message shown on screen.

How you get back in depends on how you signed up.

You signed up with Google, an email code, a passkey or a wallet. Your account has no password. On the login screen, use the same button you used to sign up. If you can’t use that any more, choose Email me a code and enter your account’s email address. Once you’re in, add a second way to sign in under Settings → Sign-in methods: if you ever lose every way you have, nobody — including us — can get you back in.

You signed up with an email, a password and a separate wallet passphrase. Use the Forgot Password link on the login screen and we’ll email you a reset link. This resets your sign-in password only — your wallet passphrase stays the same.

You signed up with one password that also unlocks your wallet. That password can’t be reset — we never see it. If you’ve lost it, your 12-word recovery phrase opens your wallet in any Solana wallet app (see I forgot my passphrase above).

Not receiving an email from us? Check your spam folder. If the problem persists, contact support.

Browser extensions can sometimes lose their connection, particularly after the page has been open for a long time. Try:

• Refreshing the page and reconnecting your wallet.
• Updating your wallet extension to the latest version.
• Disabling other browser extensions that may interfere.
• Trying a different browser.

Dashboard data is fetched from the Solana blockchain. If you recently staked, wait a minute and refresh the page — it can take a moment for new transactions to propagate.

If you staked from a different wallet or device, make sure you’re logged into the correct account or have the correct wallet connected.

You can also verify your stake accounts directly on Solscan by searching your wallet address.